9. Jimmy J. Jazz - Facec÷mic: sales@ vs. support@ (the 6th of April, 2011)


(c) Jimmy J. Jazz 2011-

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Here is a salesman sales@, who meets the customer, sends the offer, makes the contract, makes sure that the project is done and sends the bill.

He wakes up at six o'clock every morning, starts working at eight and stops around 4-5 p.m.

Here is a coder support@, who doesn't meet the customer, but he codes the project and is supposed to give support, because he knows how it works.

He wakes up at noon, starts working at 3-4 p.m. and stops around 1-2 a.m.

Because the customer@ has only met the sales@, and support@ reads their e-mail only on evenings, the customer@ calls at sales@ for support, and sales@ tries to help the customer@.

The whole society would work better, if the customer@ and the sales@ would sleep a few hours more and if the support@ could wake up a few hours earlier.

Then it would be possible to use sales@ for selling and support@ for supporting, and everybody would be happy.

#9 19.2.2011

Keywords: Facec÷mic, sales@, support@, customer@, working in different time zones